A Masters in English, she Graduated (English Honors) from St. Xavier's College, Kolkata with a Diploma in Computer Applications from Cad-Cam Consultants, Kolkata; she has completed Certification in Call Center Training from STI Knowledge, USA. She is also a Certified Trainer of Team Scorecard and Team Centered Leadership from Pinnacle Management Group, Missouri, USA
Her Publications include :

• Minakshi Pal, S. Ghosh and P.P. Sengupta (2011): “Bias in Communication: A study in the context of India’s Business World” - peer reviewed proceedings volume of Global Conference on Business and Finance, 2011.
• Minakshi Pal (2011): “Communication” - Communique (Quarterly Newsletter of Indian Association of Quality, Productivity and Reliability), Vol. XXIII, No. 4.

Specializing In Areas Like: • Business Communication [Corporate Etiquette, eMail & Telephone Etiquette], • Interpersonal Skills, • Relationship Management, • Client Communication [Customer Service ], • Presentation Skills, • Cooperation - Team Building / Team work, • Leadership, • Time Management, • Stress Management, • Goal setting, • Attitude, • Self Motivation & Success, • Positive & Creative thinking, • Emotion Management, • Problem Solving, • Selling Skills,• Retailing Skills,• Negotiating Skills, • Polished English, • Voice and accent

• Process Head, Aspire Services Pvt. Ltd. ( – May 2004)
• Project Manager, Global Outsourcing Solutions (a Houston based campaign providing company)
• Senior Training Coordinator, BNK eSolutions (an International Call Center)
• Head, Personnel and Administration Departments of Eastern Zone, Zee Interactive Learning Systems Ltd.
• Centre Manager, Zed Career Academy under Zee Interactive Learning Systems Ltd.
• Senior Executive, Pressman Limited
• Executive, SKP Securities Ltd.
• Executive Assistant to the Chairman and Director, Rishi Exports (a leather export company)(1992 - 1993)

She has teaching experience in the following institutions: Mahidol University, Bangkok, Jadavpur University, Indian Institute of Management, Joka, Mumbai School of Management(MBA), M S Ramaiah College, Bangalore (MBA), Rajeev Institute of Technology, Hassan (MBA & Engineering), Eastern Institute of Management(MBA), Techno India Institute of Technology(MBA, BBA), NIS Sparta(MBA, BBA), Future Innoversity(MBA), Basanti Devi College

Some of the Organisations where she has conducted training sessions are: Life Insurance Corporation of India, Abul Khair Group, Bangladesh, Indian Institute of Foreign Trade, L&T – Sargent & Lundy, L&T Construction, Bengal National Chamber of Commerce, McNally Bharat, Greaves Cotton, Indian Society for Training & Development (ISTD), Contemporary Training Academy (Aviation & Hospitality), Macmillan Publishers, Institute of Fashion Designing, Infovision Software Pvt. Ltd., Rajiv Gandhi Central Ground Water Board (Bhopal), Brick & Click, Celebral Heights...

Conducted Motivational Programs in Employment Exchanges of Mechcheda, Barrackpore and Kalyani, and Effective Communication and Creativity workshop for faculty members of Government Colleges